Field service dispatch built around your real workflow. Skill-matched assignment, instant SMS to the field, live status updates from the truck — without spending your morning calling six guys to figure out who can take the next job. WorkForceFSM also includes a built-in AI Assistant so owners can ask plain-English questions about jobs, invoices, customers, and opportunities.
Less radio chatter. Fewer mistakes. More billable hours.
Every job, every tech, every status — in real time. Drag a job to reassign. Filter by status, region, or skill. No refresh button.
Tag each tech with what they can do. When a job comes in, WorkForceFSM surfaces only the techs who can actually do it.
Assign a job, and the tech gets an SMS with the address, time, and notes. They tap to confirm. You see they got it.
The built-in AI Assistant helps small field service teams get plain-English answers from their own company records. Ask about unpaid invoices, this week’s jobs, your pipeline, or a quick snapshot of the business.
From the people who actually have to run the board every day.
"I used to spend the first 90 minutes of every morning on the radio figuring out where everyone was. Now I look at the board and I already know."
"Skill-based dispatch eliminated about 80% of our callbacks. We just stopped sending the wrong guys to the wrong jobs."
"Customer SMS notifications cut our 'where's the technician?' calls by 90%. My office staff actually has time to do other work now."
"We dispatch 60 jobs a day across 14 trucks. WorkForceFSM handles it without breaking a sweat. Big upgrade from our previous system."